Frequently Asked Questions

Every piece is personally sourced — from estate sales, antique markets, private collections, and auction houses. Nothing is drop-shipped or mass-sourced. If it’s in our shop, it passed through our hands first.

Yes, always. Every item is a single unique piece. Once it sells, it’s gone. We are not a manufacturer or wholesaler — we find real things that already exist in the world and connect them with people who will love them.

Absolutely. Reach out and tell us what you’re looking for. We keep a running wish list and reach out when something matching comes through. No guarantees, but we genuinely try.

We use four grades: Excellent (minimal wear), Very Good (light wear consistent with age), Good (noticeable wear, clearly described), and Fair (significant wear, priced accordingly). We always describe specifics — not just a grade.

Yes. Where hallmarks are present, we note them. Where we’ve tested, we say so. We use acid testing for karat verification on pieces without clear hallmarks. We never claim a karat without evidence.

Many can, but not all. Rings with full-band engraving or very thin bands may not be safely sizable. We note sizing potential in each listing. We recommend a local jeweler for any resizing — antique gold can be more fragile than modern alloys.

Visit any local jewelry store and ask to be sized — it takes two minutes and is always free. You can also use an inexpensive ring sizer tool ordered online.

All major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed securely.

We can hold a piece for up to 24 hours with a request via our contact page. Because pieces are one-of-a-kind, we can’t hold longer than that without a deposit.

Orders ship within 1–2 business days. You’ll receive a tracking number by email as soon as your package is picked up.

Every piece is wrapped in acid-free tissue, placed in a branded jewelry box, shipped in a cushioned mailer, and insured for the full purchase price. It arrives gift-ready — no price tags visible.

If a piece arrives and isn’t as described, contact us within 7 days for a full refund including return shipping. For change-of-mind returns, reach out within 7 days and we’ll work with you on store credit or a refund. See our full return policy.

Contact us immediately with photos of the piece and packaging. Every shipment is insured for this reason. We’ll file the claim and make you whole.

Use a soft cloth or soft toothbrush with mild dish soap and warm water. Rinse thoroughly, pat dry. Avoid ultrasonic cleaners, harsh chemicals, and steam cleaning — antique alloys and settings can be damaged by methods safe for modern jewelry.

Store pieces in a soft pouch or closed box away from moisture, perfume, and lotions. Remove jewelry before swimming or bathing. For silver pieces, anti-tarnish strips in your storage box make a real difference.