Shipping & Returns
Everything you need to know about getting your piece — and what happens if something isn’t right.
Shipping Policy
Processing Time
All orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You’ll receive tracking by email as soon as your package is picked up.
Shipping Methods & Rates
| Method | Est. Delivery | Cost |
|---|---|---|
| USPS First Class (Standard) | 3–5 business days | $6.50 (free over $150) |
| USPS Priority Mail | 2–3 business days | $12.00 |
| USPS Priority Express | 1–2 business days | $28.00 |
All shipments include tracking. Orders over $200 include signature confirmation. Every shipment is insured for its full purchase value.
Free Shipping
Orders totaling $150 or more ship free via USPS First Class. Applied automatically at checkout — no code needed.
Shipping Destinations
We ship to all 50 US states including Alaska, Hawaii, and US territories. We do not ship internationally at this time. If you’re outside the US, contact us — we occasionally make exceptions.
Packaging
Every piece is cleaned, wrapped in acid-free tissue paper, placed in a branded jewelry box with a cotton pad, and shipped in a cushioned mailer. A handwritten thank-you card and care card are included. Arrives gift-ready with no price tags visible.
Want a personal gift message? Add it to order notes at checkout and we’ll hand-write it for you.
Return Policy
If the Piece Isn’t as Described
Contact us within 7 days of delivery with photos and we’ll issue a full refund including return shipping. No questions, no arguments. This is our absolute commitment.
Change of Mind Returns
Reach out within 7 days of delivery. Because every piece is one-of-a-kind, exchanges aren’t possible, but we can offer store credit for the full purchase amount or a refund minus original shipping once the piece is returned in original condition.
How to Start a Return
Contact us with your order number and reason. We’ll reply within 24 hours. Please don’t ship anything back without hearing from us first.
Damaged or Lost Shipments
Every shipment is insured for its full value. Contact us within 48 hours for damaged items (include photos of item and packaging). For lost packages, contact us if tracking shows no movement for 7 business days. We file all claims on your behalf and issue a full refund or replacement.
Questions?
If your situation isn’t covered above, reach out. There’s always a real person on the other end who wants to find a solution that works for you.
Ships in 1–2 Days
Fast processing, careful packing, fully tracked.
Fully Insured
Every shipment insured for full purchase value.
Free Over $150
Free standard shipping on all orders over $150.
Easy Returns
Something not right? We’ll make it right, simply.